Refund Policy
Last Updated: July 5th, 2026
Thank you for purchasing a digital product from Michael Palmer through michaelpalmerauthor.com.
This Refund Policy applies to eBooks, PDFs, digital books, and other downloadable products purchased directly through this website. Please review this policy carefully before completing your purchase.
Digital Products and Final Sales
Because digital products are delivered electronically and cannot be physically returned after they have been downloaded, accessed, or delivered, all digital-product sales are generally final and non-refundable.
However, we understand that technical problems, duplicate transactions, and other exceptional circumstances may occur. Refund requests will therefore be considered in the limited circumstances described below.
Refund Eligibility
You may be eligible for a refund when:
You were charged more than once for the same order.
You accidentally purchased the same digital product more than once.
You did not receive access to the purchased product because of a technical issue that we were unable to resolve.
The delivered file was corrupted, defective, incomplete, or unusable.
The product delivered was materially different from the description provided on the website.
We determine, after reviewing the circumstances, that a refund is otherwise appropriate.
Submitting a request does not guarantee that a refund will be approved. Each request will be reviewed individually and in good faith.
Technical Issues and Replacement Files
When a problem involves downloading, opening, or accessing a digital product, we will first make a reasonable effort to resolve the issue.
Depending on the circumstances, we may:
Provide a new or replacement download link.
Resend the purchased file.
Provide a corrected version of the file.
Offer reasonable assistance with accessing the product.
A refund may be issued when we are unable to provide a working copy of the purchased product or otherwise resolve the issue.
Requests That Are Generally Not Eligible
Except where required by applicable law, refunds will generally not be provided when:
You changed your mind after completing the purchase.
You no longer want or need the product.
You purchased the product without reviewing its description, format, or stated requirements.
You expected content or features that were not included in the product description.
The product is incompatible with your device or software despite being delivered in the format described on the website.
You successfully downloaded or accessed the product and there is no defect or material difference from its description.
You request a refund more than 14 days after the purchase date.
These limitations do not apply to duplicate charges, defective files, undelivered products, or any rights that cannot legally be excluded.
Refund Request Deadline
Refund requests must be submitted within 14 calendar days of the original purchase date.
Requests submitted after this period may be considered only in exceptional circumstances or when required by applicable law.
How to Request a Refund
To request a refund, email:
Please include the following information:
Your full name.
The email address used to complete the purchase.
Your order number, if available.
The title of the product purchased.
The date of purchase.
A brief explanation of the issue.
Any relevant screenshots or supporting information, when applicable.
Providing complete and accurate information will help us review your request promptly.
Review and Processing
We will normally respond to a complete refund request within five business days.
When a refund is approved, it will be returned to the original payment method used for the purchase. Refunds cannot ordinarily be issued to a different account, card, or payment method.
Although approved refunds are initiated promptly, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. Processing may take approximately five to ten business days, although some providers may require additional time.
Original currency-conversion charges, international transaction fees, or other fees imposed independently by a bank or payment provider may not be refundable by us.
Third-Party Purchases
This Refund Policy applies only to products purchased directly through michaelpalmerauthor.com.
Purchases made through Amazon, Kindle Direct Publishing, Apple Books, Google Play Books, Kobo, Barnes & Noble, Audible, or any other third-party retailer are governed by that retailer’s terms, refund policy, and customer-service procedures.
We cannot access, modify, cancel, or refund orders placed through third-party platforms. Customers must contact the applicable retailer directly regarding those purchases.
Download and File Access
Digital products may be delivered through the website checkout system, email, a download link, or another electronic delivery method.
You are responsible for providing an accurate email address during checkout and for downloading and securely saving your purchased files. Please contact us promptly if you do not receive the product or experience difficulty accessing it.
Fraudulent or Abusive Requests
We reserve the right to deny requests that reasonably appear to be fraudulent, deceptive, repetitive, abusive, excessive, or made in bad faith.
This may include repeated refund requests after products have been successfully delivered and accessed, attempts to obtain products without payment, or false claims regarding delivery or product defects.
This provision does not limit legitimate requests involving duplicate charges, undelivered products, defective files, or rights protected by applicable law.
Consumer Rights
Nothing in this Refund Policy excludes, restricts, or limits any refund, cancellation, warranty, or consumer-protection right that cannot legally be excluded or limited under applicable law.
When applicable law provides rights that are more favorable than the terms of this policy, the applicable legal requirements will control.
Changes to This Policy
We may revise this Refund Policy periodically to reflect changes to our products, website, payment methods, business practices, or legal obligations.
Any revised policy will be posted on this page with an updated “Last Updated” date. The policy in effect on the date of purchase will generally apply to that transaction, except where applicable law requires otherwise.
Contact
Questions regarding this Refund Policy may be sent to:
Email: 1mike.palmer2@gmail.com
Website: michaelpalmerauthor.com